Shipping policy

Shipping Policy

Thank you for shopping at Rustic Roots Clothing and Apparel! Here, we pride ourselves on providing you with top-quality Western wear and excellent customer service. This Shipping Policy outlines our delivery processes, shipping options, and fees to ensure you have a seamless shopping experience.

Processing Times

Orders are typically processed and shipped within 2-3 business days of purchase. Orders placed after 4:00 PM CST will be processed the following business day.

Shipping Rates and Methods

We offer standard and Economy shipping options for domestic and international orders. Please note that delivery times vary depending on the shipping method chosen and the destination.

Standard Shipping:

  • Delivery time: 3-5 business days within the contiguous United States, 5-7 business days for Alaska, Hawaii, and US territories, and 10-14 business days for international orders.
  • Cost: Free for orders over $50 within the contiguous United States. For orders under $50, a flat rate of $5.99 applies. International shipping rates vary based on location and weight.

Economy Shipping:

  • Please note that if we are facing an overflow of orders, we will have most orders proceeded by the following Wednesday and shipped that Friday. If your order will be delayed for any reasons, we will contact you via email.
  • Delivery time: 5-7 business days within the contiguous United States, 9-10 business days for Alaska, Hawaii, and US territories, and 12-14 business days for international orders.
  • Cost: Calculated based on location and weight.

Shipping Restrictions

No restrictions at this time.

Order Tracking

Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can track your order's status using the provided tracking number through our carrier's website.

Customs and Duties

For international orders, please note that your country may impose customs duties, taxes, or other import fees upon delivery. These fees are determined by your local customs office and are not included in our shipping charges. It is your responsibility to pay these fees.

Returns and Exchanges

For information about our return and exchange policies, please refer to our Returns & Exchanges page.

Contact Us

If you have any questions or concerns about our Shipping Policy or your order's shipping status, please contact our customer service team at custserv.rusticroots@gmail.com or 1-682-338-0795

Thank you for choosing Rustic Roots Clothing and Apparel! We appreciate your business and look forward to serving you.